Company; Microland Limited
Post: Desktop Support Engineer Haridwar
Experience: 2 - 3 Years
Education: Any Graduate
Location: Haridwar

Microland Limited Recuitment Desktop Support Engineer Jobs in Sidcul Haridwar , Uttarakhand

Able to maintain professional demeanour under stress- Must.
Communication -Must
Must be Individual Contributor Preferred & Able to operate with Minimal Supervision.
Communication/ Presentation Skill Good-Oral and Written
Must be good listener and speaker.

Planning and organising skills. Able to manage time effectively, set priorities appropriately, schedule tickets.
Excellent understanding and hands-on of MS Office, Excel, Power point.
Take ownership and responsibility of queries, issues, problems and tasks assigned within the team/s.
Understanding of Ticket Process - Incident /Service Request Preferred Understanding to Coordinate with Vendor/ Principle.
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal
Service Level Management-Ensure tickets are Responded & Resolved within the agreed timeline/SLA. Diagnose and quickly resolve.

Computer hardware and any other authorised peripheral equipment. Performs general preventative
maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment.
Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment.
upgrade, Install,  support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications. Install, upgrade, support and troubleshoot for
Manager for proper support from tier 2/3 support groups/teams.
service client, desktop or laptops that has authorized access to the network.# when the restoration is beyond the scope of the Deskside Support he/she should escalate the issue/problem to Site Lead/ Operation
Quality Management & Customer satisfaction- Perform quality work on all service requests/incidents/tasks assigned.
Develop trends by monitoring and analysing incoming calls, problems and support requests.



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